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Privacy Policy

ADHD Horizon

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Effective date: 18 June 2026
Last reviewed: 18 June 2026

 

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1. Who we are

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ADHD Horizon is a UK-based service operated by Psych Pro Solutions Ltd, providing psychological services and educational workshops related to ADHD.

 

Data Controller: Psych Pro Solutions Ltd
Registered Office: 367 Eastfield Road, Peterborough, Cambridgeshire, England, PE1 4RD

Contact email: contact@adhdhorizon.co.uk

 

The Clinical Director of ADHD Horizon is responsible for data protection and information governance.

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2. What this Privacy Policy covers

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This Privacy Policy applies to personal data processed in connection with:

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  • enquiries about ADHD Horizon services

  • screening and suitability review

  • 1:1 Psychological Therapy

  • ADHD Group Programme

  • Couples Therapy

  • onboarding, consent, and outcome measures

  • risk assessment, safeguarding, and clinical governance

  • appointments, invoicing, and payment administration

  • contact with GPs or other professionals, where relevant

  • supervision, audit, complaints, incidents, and governance records

  • website contact, cookie, and technical data

 

ADHD Horizon may also provide public information resources through the website. These resources are general and educational. They are not therapy, assessment, diagnosis, treatment, or crisis support, and they do not create a therapeutic relationship.

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3. Personal data we collect

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3.1 Personal data

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We may collect and process:

  • name

  • date of birth

  • contact details

  • GP details

  • emergency contact details, where required

  • appointment and attendance information

  • payment and invoicing records

  • relevant communication records

  • uploaded documents, where you choose to provide them

 

3.2 Special category data

 

For clinical services, we may collect and process special category data, including:

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  • mental health and neurodevelopmental information

  • ADHD-related information

  • screening questionnaire responses

  • clinical notes

  • risk information, including information about suicidality, self-harm, safeguarding, or risk from others

  • outcome measures and questionnaire responses

  • group attendance and engagement information

  • couples therapy screening and outcome information

  • relationship-level clinical information

  • partner-specific risk, safeguarding, and individual check-in information

 

Special category data is handled with additional care and is processed only where there is a lawful basis to do so.

 

3.3 Couples Therapy records

 

For Couples Therapy, ADHD Horizon uses:

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  • a Couples Therapy Case Record for shared couples therapy material; and

  • separate Partner A and Partner B records for partner-specific information.

 

Partner-specific records may include individual consent, onboarding information, emergency contact details, uploaded documents, individual check-ins, and partner-specific risk or safeguarding information.

 

3.4 Website, enquiry, and technical data

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When you use the ADHD Horizon website or contact us, we may collect limited information such as:

  • name and email address, if you contact us

  • enquiry content

  • cookie preferences

  • basic website usage information

  • technical information, such as device or browser data collected by website systems

 

Further details about cookies and website tracking are provided in our Cookie Policy.

 

 

4. How we collect information

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We may collect information through:

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  • Semble screening forms

  • direct entry into the Semble portal

  • consent and onboarding questionnaires

  • clinical sessions

  • group attendance records

  • Couples Therapy records and partner-specific records

  • outcome measures completed in Semble

  • uploaded reports or relevant documents

  • emails containing administrative queries

  • payment interactions through Stripe

  • website contact forms or website tools

  • cookie and analytics tools, where enabled and consented to where required

 

Clinical data submitted through embedded or linked Semble forms is transmitted to Semble and forms part of the relevant screening or clinical record.

 

 

5. How we use your information

 

We use personal data to:

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  • respond to enquiries

  • assess suitability for ADHD Horizon services

  • complete screening and triage

  • decide whether ADHD Horizon can safely offer support

  • provide 1:1 Psychological Therapy

  • provide the ADHD Group Programme

  • provide Couples Therapy

  • manage consent, onboarding, and outcome measures

  • monitor risk and safety

  • manage safeguarding, complaints, incidents, and clinical governance

  • communicate with you about appointments and service arrangements

  • process payments and invoices

  • produce clinical letters or reports, where clinically appropriate and within scope

  • share information with GPs or other professionals, where appropriate and usually with your consent

  • support supervision, audit, and service quality monitoring

  • meet legal, regulatory, professional, and insurance obligations

 

We do not sell or trade personal data. We do not use your clinical information for marketing.

 

 

6. Lawful basis for processing

 

We process personal data under UK GDPR using the following lawful bases:

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  • Article 6(1)(b) — Contract: where processing is necessary to provide services you have requested.

  • Article 6(1)(f) — Legitimate interests: where processing is necessary for safe service delivery, administration, governance, supervision, risk management, or service quality.

  • Article 9(2)(h) — Health or social care purposes: where clinical services involve special category health data.

  • Data Protection Act 2018, Schedule 1, Paragraph 2: where processing is necessary for health or social care purposes.

 

Consent is used for specific activities, such as sharing information with your GP or another professional, where consent is clinically and legally appropriate. Consent is not usually the main lawful basis for providing clinical care.

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7. Where your information is stored

 

ADHD Horizon uses secure systems to store and manage personal data.

 

Clinical records are stored in Semble, ADHD Horizon’s clinical record system. Semble is used for screening, clinical records, appointments, forms, outcome measures, documents, portal communication, and relevant clinical administration.

 

Payments are processed through Stripe. Psych Pro Solutions Ltd does not store card details.

Google Workspace may be used for administrative and governance communication. Detailed clinical information should normally be stored in Semble rather than email.

 

The website and related tools may process limited website, enquiry, cookie, and analytics data.

 

 

8. Remote access and international access

 

Clinical data is processed and stored in approved systems, including Semble.

 

Authorised clinicians and staff may access approved systems securely from outside the UK where authorised and where this is consistent with ADHD Horizon governance, professional, insurance, and information-security requirements.

 

Clinical data remains hosted within the approved system infrastructure. Secure remote access by authorised clinicians or staff is treated as controlled access to the hosted system, not as local export or download of records.

 

Where any separate organisation, contractor, processor, or service provider outside the UK is given access to personal data, ADHD Horizon will review whether additional safeguards are required under UK GDPR.

 

 

9. Who we share information with

 

We share personal data only where necessary and appropriate.

 

9.1 Service providers

 

We may use trusted third-party systems and providers, including:

  • Semble, for clinical records, screening, forms, appointments, portal communication, and outcome measures

  • Stripe, for payment processing

  • Google Workspace, for administrative and governance communication

  • website and cookie tools, for website operation and analytics where applicable

  • approved video platforms, for online session delivery where applicable

 

9.2 Other recipients

 

Where appropriate, we may share information with:

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  • your GP or another healthcare professional, usually with your consent

  • supervisors involved in clinical governance

  • legal, regulatory, safeguarding, or statutory authorities where required

  • emergency or crisis services where there is serious risk of harm

 

9.3 Limits of confidentiality

 

In some circumstances, we may need to share information without consent. This may happen where:

  • there is a serious risk of harm to you or another person

  • there is a safeguarding concern involving a child or adult at risk

  • disclosure is required by law, court order, regulator, or statutory authority

  • there is a serious professional, legal, or public-interest reason to disclose information

 

Any sharing without consent is limited to what is necessary and proportionate.

 

 

10. Clinical information and email

 

Email is used mainly for administrative communication.

 

Clinical documents, detailed clinical disclosures, therapy content, risk information, safeguarding information, and uploaded reports should normally be handled through Semble or another approved secure route.

 

If you send clinical or risk-related information by email, ADHD Horizon may need to transfer relevant information into the appropriate clinical or governance record.

ADHD Horizon does not provide crisis support by email or website contact form.

 

 

11. Security

 

ADHD Horizon uses technical and organisational safeguards to protect personal data, including:

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  • secure clinical record systems

  • role-based access controls

  • multi-factor authentication where available and required

  • encrypted devices

  • secure networks

  • audit logs and access reviews

  • data protection procedures

  • device security requirements

  • supervision and governance oversight

  • incident and breach reporting processes

 

Access to personal data is limited to authorised people who need it for their role.

 

 

12. How long we keep your data

 

We retain personal data only for as long as necessary and in line with legal, professional, clinical, governance, and accounting requirements.

 

Current retention periods include:

  • Clinical records: 7 years after discharge or closure

  • Screening records: 7 years, including where services do not proceed

  • Financial records: 6 years, in line with HMRC requirements

  • Email correspondence: retained only as needed and not used as the main clinical record

  • Governance, complaints, safeguarding, and incident records: retained in line with ADHD Horizon’s data retention policy and relevant legal/professional requirements

 

Data is securely deleted, restricted, or archived in accordance with ADHD Horizon’s retention procedures.

 

 

13. Your rights

 

Under UK GDPR, you have rights in relation to your personal data. These may include:

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  • the right to access your data

  • the right to request correction of inaccurate data

  • the right to request restriction of processing

  • the right to request erasure, subject to legal and clinical record-keeping requirements

  • the right to object to processing

  • the right to data portability, where applicable

 

Requests can be made using the contact details above.

 

We aim to respond without undue delay and within one month. This may be extended by up to two further months where a request is complex or where multiple requests have been received.

Some rights may be limited where clinical, legal, safeguarding, professional, or record-keeping obligations apply.

 

 

14. Data breaches

 

If ADHD Horizon identifies a personal data breach, it will be managed in line with UK GDPR and ADHD Horizon’s internal data breach procedures.

 

Where a breach is likely to result in a risk to individuals’ rights and freedoms, ADHD Horizon will notify the Information Commissioner’s Office where required.

 

Where a breach is likely to result in a high risk to individuals, affected individuals will be informed without undue delay where required.

 

 

15. Complaints

 

If you have concerns about how your personal data is handled, please contact us first so that we can try to resolve the issue.

 

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

 

 

16. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. The most recent version will be available on the ADHD Horizon website.

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This Privacy Policy should be read alongside our Cookie Policy and Terms of Service.

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