Terms of Service

Service Name: ADHD Horizon
Legal Entity: Psych Pro Solutions Ltd (trading as ADHD Horizon)

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Effective date: 18 June 2026

Last reviewed: 18 June 2026

 

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1. Introduction

 

These Terms of Service form the contract between:

Psych Pro Solutions Ltd (trading as ADHD Horizon)

and

You (the client).

 

By booking or attending any session, group, or service with ADHD Horizon, you confirm that you have read, understood, and agree to these Terms.

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ADHD Horizon provides online psychological services for adults, including:

• 1:1 Psychological Therapy

• ADHD Group Programme

• Couples Therapy

 

ADHD Horizon does not provide diagnostic assessments, medication management, emergency or crisis services, or services for children.

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2. Service Eligibility

 

To access services, you confirm that:

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• You are 18 years or older

• You understand that this is a non-emergency service

• You have access to a private, confidential space during sessions

• You can engage safely in online psychological work

• You will provide accurate information during screening

 

ADHD Horizon will determine your suitability for the service following the screening process.
 

This includes assessing:

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• Risk level

• Stability and clinical needs

• Whether ADHD Horizon’s current clinical services are appropriate, including 1:1 Psychological Therapy, ADHD Group Programme, or Couples Therapy.

 

If, based on clinical assessment, you fall outside the service’s scope (e.g., risk outside ADHD Horizon’s service scope, active crisis, unmanaged substance use, psychosis, severe instability), we will not proceed with treatment and will provide signposting to appropriate services.

 

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3. Nature of the Service

 

• ADHD Horizon provides non-diagnostic, therapeutic intervention for adults with ADHD and related difficulties.

• Couples Therapy is provided only where ADHD or ADHD-related difficulties are clinically relevant to the relationship work, and where both partners can participate freely, safely, and voluntarily.

• Services are delivered online only via secure telehealth platforms.

• Participation in therapy or groups does not guarantee any specific clinical outcome.

• Recommendations or strategies provided in sessions are based on professional judgment and evidence-based practice.

 

You understand that:

• Therapy is collaborative and requires active participation

• You are responsible for implementing strategies between sessions

• Your progress depends on multiple factors, including attendance and engagement

 

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4. Working Online

 

ADHD Horizon delivers all services online using secure telehealth platforms. You will be asked to follow ADHD Horizon’s online working requirements as part of onboarding, including requirements around privacy, safety, location, technology, and appropriate session conditions.

 

Before each session, your clinician will:

• Confirm your current physical location

• Confirm you are in a private, safe environment

• Check whether there have been any changes to your safety, wellbeing, or circumstances since the previous session

• Ensure the session can proceed safely online

 

If at any point the environment is unsafe, privacy cannot be maintained, or the technology required for safe online work is not adequate, the clinician may pause or reschedule the session.

 

If a session cannot proceed because you have not ensured a private, safe, or appropriate environment or adequate functioning technology, the session will be charged in full in line with the cancellation policy.

 

ADHD Horizon is not an emergency service.

If you are at immediate risk or require emergency support, contact 999.
For urgent mental health support, contact NHS 111 or your local crisis service.
For routine or ongoing support, you may wish to contact your GP.

 

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5. Confidentiality

 

All information discussed in sessions is confidential except where:

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• There is a risk of harm to you or someone else

• There is a safeguarding concern involving a child or adult at risk

• Information is required by law (e.g., court order)

• You provide explicit consent to share information

 

For Couples Therapy, both partners must agree to ADHD Horizon’s Couples Confidentiality Policy. ADHD Horizon does not provide separate confidential individual therapy to either partner within Couples Therapy. Information shared individually may need to be brought back into the joint work where clinically relevant, or may lead to pausing or ending Couples Therapy if it cannot be managed safely.

 

ADHD Horizon complies with GDPR/UK-GDPR. Full details are in the Privacy Policy.

 

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6. Cancellation, Rescheduling & Refunds

 

6.1 Individual Therapy

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• 48 hours’ notice is required to cancel or reschedule an individual therapy session.

• Cancellations made with less than 48 hours’ notice are charged in full.

• Missed sessions (“no shows”) are charged in full.

• Late arrival does not extend the session.

 

6.2 ADHD Group Pathway (Fixed-Cohort Groups)

 

Group Programme Fees & Payment Structure

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Group programmes are delivered as fixed-cohort courses. When you are accepted onto a group, a place is reserved exclusively for you and cannot be reassigned once the programme has begun.

 

For this reason, enrolment requires a commitment to the full programme fee, regardless of attendance at individual sessions.

 

Payment structure

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Payment for group programmes is made in three staged instalments:

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1. 10% deposit payable upon acceptance of a place on the programme

2. 40% of the total fee payable before the first group session

3. 50% of the total fee payable before the midpoint of the programme

 

The full payment schedule, including due dates, will be clearly communicated before booking. By confirming your place, you agree to this staged payment structure.

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Once the group programme has started, clients remain liable for the full programme fee, irrespective of attendance, withdrawal, or early discontinuation.

 

Cancellation & Refunds – Group Programmes

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Because group programmes operate as complete courses with fixed membership, cancellations and refunds are handled as follows.

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After the programme has started

• Fees are non-refundable once the programme has begun.

• Missed group sessions cannot be refunded, rescheduled, or transferred to a future cohort.

 

Before the programme starts

If you cancel your place before the programme begins, the following applies:

• More than 14 days before the start date
  → Any payments made (including the deposit) will be refunded in full.

• 14 days or fewer before the start date
  → The 10% deposit is non-refundable.
  → Any additional payments made beyond the deposit will be refunded.

• 48 hours or fewer before the start date:
  → The 10% deposit is non-refundable.
  → Any further refund will be considered in line with statutory consumer rights, costs already incurred, the place reserved, and the proximity to the programme start date.

 

Where instalment payments are outstanding at the point of cancellation, those payments will be cancelled and not pursued.

 

Clinical or service-led cancellations

 

If the Organisation cancels a group programme before it begins (for example, due to insufficient enrolment or unforeseen circumstances), all fees paid will be refunded in full.

 

Attendance

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• The group will proceed as scheduled regardless of individual attendance.

• Materials or summaries may be provided at the discretion of the facilitator, but replacement sessions are not offered.

 

These cancellation terms do not affect your statutory consumer rights. Any cancellation charge or retained fee will be applied only where lawful, fair, proportionate, and reflective of the service place reserved, costs incurred, and the stage of programme delivery.

 

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6.3 Couples Therapy

 

Couples Therapy sessions require 48 hours’ notice to cancel or reschedule.

 

Cancellations made with less than 48 hours’ notice, missed sessions, or sessions that cannot proceed because one or both partners are unavailable, unsafe, or unable to participate privately will be charged in full, unless ADHD Horizon is unable to provide the service or a different outcome is required by law. Late arrival does not extend the session.

 

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6.4 Clinician Cancellation

 

If ADHD Horizon must cancel a session:

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Individual Therapy

• You will be offered a suitable rescheduled appointment.

• If no suitable alternative can be found, you may request a refund for that individual session.

 

Couples Therapy

• You will be offered a suitable rescheduled appointment.

• If no suitable alternative can be found, you may request a refund for that couples therapy session.

 

ADHD Group Pathway (Fixed-Cohort Programmes)

• Group programmes follow a structured, sequential curriculum.

• If a facilitator must cancel a group session, the session will be rescheduled, and all participants will be informed in advance wherever possible.

• Group sessions cannot be refunded, as they form part of a complete programme that is delivered in full.

• If a rescheduled session cannot be attended by a participant, the session will still proceed, and no refund or alternative session will be offered, as the programme must remain consistent for the full cohort.

 

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6.5 Technology, Environment & Client Responsibility

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For online therapy to proceed safely, clients must:

• Ensure a private, confidential environment

• Have functioning internet and audio/video setup

• Be in a stable, safe location

 

If a session cannot proceed because these requirements are not met:

• Individual Therapy and Couples Therapy sessions will be charged in full, unless ADHD Horizon is unable to provide the service or a different outcome is required by law

• Group sessions are not refundable, subject to statutory consumer rights and the group cancellation terms above

 

If a 1:1 Therapy, Couples Therapy, or group session cannot proceed because the required safe environment or functioning technology is not in place, this will be treated in line with the applicable cancellation and refund terms above.

 

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7. Payment Terms

 

Payment is required before services are provided, in accordance with the booking or invoicing process for the relevant service.

 

Payments made via the website are processed securely through Stripe. ADHD Horizon does not store or process card details directly.

 

Where invoicing is used, payment must be received in advance of the scheduled session.

 

All prices are listed in GBP. Fees may be updated from time to time, with any changes reflected on the website or in written communication.

 

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8. Communication Outside Sessions

 

Permitted:

• Administrative emails (booking, forms, materials)

• Brief clarifications

• Crisis signposting

 

Not permitted:

• Therapy via email or messaging

• Emergency support

• Detailed clinical discussions outside session time

 

All clinically relevant content from emails will be summarised in your clinical record.

 

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9. Safety & Risk

 

You agree to:

• Inform your clinician of any changes in mood, safety, or circumstances

• Provide accurate emergency contact information

• Follow agreed safety plans where relevant

• Seek emergency support (999/GP/111/crisis services) if in immediate danger

 

ADHD Horizon does not provide crisis or emergency mental health services.

If risk increases beyond the service’s scope, we may pause or end therapy and signpost you to suitable support.

 

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10. Use of Technology & Recording

 

• Sessions must not be recorded by either party unless explicitly agreed in writing

• ADHD Horizon does not record sessions

• Screenshots, audio capture, or screen-recording software must not be used

• You must use only your own private device during sessions

 

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11. Data Protection (Summary)

 

ADHD Horizon processes your data under:

• UK-GDPR

• GDPR (where applicable)

• Data Protection Act 2018

 

You have rights to:

• Access your records

• Request corrections

• Request deletion (where lawful)

• Withdraw consent where processing is based on consent

 

Full details are in the Privacy Policy.

 

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12. Complaints

 

If you are dissatisfied, you may:

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1. Raise the issue directly with your clinician

2. Follow the Complaints Policy 

3. If unresolved, escalate to:

   • HCPC (for fitness-to-practise concerns)

   • ICO (data protection)

   • Other relevant regulators

 

All complaints are handled sensitively and impartially.

 

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13. Limitation of Liability

 

To the maximum extent permitted by law:

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• ADHD Horizon is not liable for any indirect, special, incidental, or consequential losses
  (including loss of profit, opportunity, productivity, or reputation)

• Our liability for direct losses arising from our services is limited to the total fees paid by you for the service giving rise to the claim
  OR £1,000, whichever is higher

• Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability which cannot legally be limited

 

You understand that online therapy has limitations and accept responsibility for seeking emergency care where necessary.

 

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14. Ending 1:1 Therapy, Couples Therapy, or Group Participation

 

You may end therapy at any time. Ending therapy, couples therapy, or group participation does not override any fees, cancellation terms, or refund terms that apply under these Terms.

 

We may end therapy, couples therapy, or group participation if:

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• The work is no longer clinically appropriate

• Risk exceeds the service’s boundaries

• Attendance or engagement is insufficient

• There is abusive or discriminatory behaviour

• You breach confidentiality or group agreements

• Fees are outstanding

• You violate these Terms

 

Written reports, letters, or discharge summaries are not routinely provided, but may be provided where clinically appropriate and within service scope.

 

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15. Governing Law

 

These Terms are governed by English law, and any disputes will be heard in the courts of England and Wales.

 

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16. Acceptance of Terms

 

By booking or attending a clinical service with ADHD Horizon, you confirm that you:

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• Understand these Terms

• Agree to them

• Have had the opportunity to ask questions

• Provide informed consent for the relevant psychological service, where applicable

 

For Couples Therapy, both partners must separately accept the Terms and Couples Confidentiality Policy before Couples Therapy begins.

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